Zendesk
Using PrestaShop information in Zendesk Macro
In this article, we will explain how to use PrestaShop information available as placeholders for use in response templates, called Macro in Zendesk. This article is intended for people who are already familiar with macros. If you want to learn more ...
Zendesk for PrestaShop newsletter
Subscrive to our dedicated newsletter to the PrestaShop connector for Zendesk in order to receive : - Informations on upgrades - Tips to optimse usage of Zendesk with PrestaShop https://zendesk.202-ecommerce.com/
Release notes - Version > 2.0.0
January 13th 2025 - Module version 2.0.3 Wrong rounding on orders or products Bug fix October 10th 2024 - Module version 2.0.2 Bug fix (zendesk app) September 24th 2024 - Module version 2.0.1 Bug fix (multishop) September 16th 2024 - Module version ...
Zendesk module Subscription
How to subscribe to PrestaShop connector for Zendesk ? Subscription is done directly in the configuration screen of version 2 of the module; see screenshot below. Merchants can choose between 2 payment solutions: Built For PrestaShop: charged and ...
FAQ: Prestashop app in Zendesk
In this article, we will answer on the most frequently asked questions about the Prestashop app. 1. If I have several Prestashops, can they be connected to the app in Zendesk? - Yes, you can connect one Zendesk account to several Prestashops, but at ...
User documentation for the Zendesk module
Installation Prerequisites : create a Zendesk account Install this module on your PrestaShop Authenticate your Zendesk account in the module Install the PrestaShop app available in Zendesk app store Activate subscription in the module Features ...
Technical issues in the module
Create a support ticket Do you have a problem with the Zendesk module but can't find a solution on our help center? Contact our support team with this link: https://addons.prestashop.com/contact-form.php?id_product=23617 Troubleshooting Error: "The ...