Zendesk
Using PrestaShop information in Zendesk Macro
In this article, we will explain how to use PrestaShop information available as placeholders for use in response templates, called Macro in Zendesk. This article is intended for people who are already familiar with macros. If you want to learn more ...
Zendesk for PrestaShop newsletter
Subscrive to our dedicated newsletter to the PrestaShop connector for Zendesk in order to receive : - Informations on upgrades - Tips to optimse usage of Zendesk with PrestaShop https://zendesk.202-ecommerce.com/
Release notes - Version > 2.0.0
October 10th 2024 - Module version 2.0.2 Bug fix (zendesk app) September 24th 2024 - Module version 2.0.1 Bug fix (multishop) September 16th 2024 - Module version 2.0.0 PrestaShop multistore Support Zendesk multibrand support Shipping tracking code ...
Is version 2 of Zendesk module will block synchronisation if i did not subscribe ?
No. Version 2 of module brings new features, including the ability of subscribe, but will not block synchronisation. Nevertheless, after October 15th 2024, the Zendesk application will stop functioning for all companies that did not subscribe, ...
Zendesk module Subscription
Since 2017, 202 ecommerce was Zendesk contractor in charge of the connector for PrestaShop. This connector was distributed for free, as far as it was financed by Zendesk. In Q1 2024, Zendesk decided to stop providing an official connector for ...
FAQ: Prestashop app in Zendesk
In this article, we will answer on the most frequently asked questions about the Prestashop app. 1. If I have several Prestashops, can they be connected to the app in Zendesk? - Yes, you can connect one Zendesk account to several Prestashops, but at ...
Error: "The request failed. Please ensure your configuration is correct and try again."
Your ZenDesk dashboard may indicate that the connection with PrestaShop has failed. This problem is usually related to the site's TLS certificate. To restore the link between Zendesk and PrestaShop, replacing the store URL in the Zendesk Dashboard ...
User documentation for the Zendesk module
User documentation for the Zendesk module
Create a support ticket for the "Zendesk" module
Do you have a problem with the "ZenDesk" module but can't find a solution on our help center? Contact our support team with this link: https://addons.prestashop.com/contact-form.php?id_product=23617