Zendesk for PrestaShop newsletter

• Related Articles

• Using PrestaShop information in Zendesk Macro

  In this article, we will explain how to use PrestaShop information available as placeholders for use in response templates, called Macro in Zendesk. This article is intended for people who are already familiar with macros. If you want to learn more ...

• FAQ: Prestashop app in Zendesk

  In this article, we will answer on the most frequently asked questions about the Prestashop app. 1. If I have several Prestashops, can they be connected to the app in Zendesk? - Yes, you can connect one Zendesk account to several Prestashops, but at ...

• How to find the PrestaShop version?

  Our support team may ask you for the version of PrestaShop used for your store. Here's how to determine it: PrestaShop 1.6 and 1.7 The version consists of 5 digits and is displayed on the admin login page and in the admin header. PrestaShop 8 It is ...

• Find PrestaShop information using Zendesk in Safari

  The Safari browser has increased its security criteria. As a result, it is possible in some cases that order and customer information is not received on the Safari side. The space dedicated to your customer and order information within Zendesk then ...

• Zendesk module Subscription

  Since 2017, 202 ecommerce was Zendesk contractor in charge of the connector for PrestaShop. This connector was distributed for free, as far as it was financed by Zendesk. In Q1 2024, Zendesk decided to stop providing an official connector for ...