Technical issues in the module

Create a support ticket

Do you have a problem with the Zendesk module but can't find a solution on our help center?

Contact our support team with this link:

https://addons.prestashop.com/contact-form.php?id_product=23617

Troubleshooting

Error: "The request failed. Please ensure your configuration is correct and try again."

Your PrestaShop dashboard may indicate that the connection with Zendesk has failed.

This problem is usually related to the site's TLS certificate. To restore the link between Zendesk and PrestaShop, replacing the store URL in the Zendesk Dashboard from http:// to https://

as shown in the image:

If this action does not solve the problem, please contact our support service:

https://addons.prestashop.com/contact-form.php?id_product=23617

Find PrestaShop information using Zendesk in Safari

The Safari browser has increased its security criteria. 

As a result, it is possible in some cases that order and customer information is not received on the Safari side. 

The space dedicated to your customer and order information within Zendesk then displays the following information: “Your PrestaShop Zendesk module is in version 1x. In order to benefit from the latest features, you need to upgrade your module to version 2.”

In order to display the information correctly, you need to change your Safari browser settings. 

Go to Safari > Settings > Privacy

Make sure that the 'Prevent cross-site tracking' box is unchecked.

Once this box is unchecked, the information will be available in Safari. 

If this doesn't work, please contact our support team: https://addons.prestashop.com/en/contact-us?id_product=23617

• Related Articles

• SSL and configuration issues

  In this guide, we have added this article, since we have several clients with the problem of compatibility with the SSL certificate when installing their PayPal module in their environment. First of all, the customer must make sure to comply with all ...

• User documentation for eBay module

  User guide of PrestaShop module eBay2

• User documentation for the Braintree PrestaShop module

  User documentation for the Braintree PrestaShop module

• Documentation YounitedPay PrestaShop module

  Please find under this link the documentation of the module Younited Pay for PrestaShop

• User documentation for the Zendesk module

  Installation Prerequisites : create a Zendesk account Install this module on your PrestaShop Authenticate your Zendesk account in the module Install the PrestaShop app available in Zendesk app store Activate subscription in the module Features ...