Zendesk module Subscription
How to subscribe to PrestaShop connector for Zendesk ?
Subscription is done directly in the configuration screen of version 2 of the module; see screenshot below.
Merchants can choose between 2 payment solutions:
- Built For PrestaShop: charged and invoiced by PrestaShop via the Addons account. This option allows you to manage all your subscriptions in one place.
- SEPA Direct Debit: online subscription via the link integrated into the module. Invoices will be emailed monthly.
For either payment option:
- One-month free trial.
- Pricing: 25 € for up to 3 agents, then 5 € per additional agent.
The number of agents detected on your Zendesk account is displayed in the Zendesk module configuration.
The subscription fee is adjusted monthly based on the number of agents detected on your Zendesk account.
Light agents are free (not included in agent count).
Multishop specific information
In case PrestaShop is configured in multishop, a subscription is due for every Zendesk account :
- 2 shops configured in all shops to 1 Zendesk account: only 1 subscription
- 2 shops toward 2 Zendesk account : 2 subscriptions
Will version 2 of the Zendesk module block synchronization if I did not subscribe?
No.
Version 2 of the module brings new features, including the ability to subscribe, but will not block synchronization.
Nevertheless, after October 15th 2024, the Zendesk application will stop functioning for all companies that did not subscribe, whatever module version is used. Keeping an old version of the module to avoid subscription is useless.
Version 2 of the module brings new features, including the ability to subscribe, but will not block synchronization.
Nevertheless, after October 15th 2024, the Zendesk application will stop functioning for all companies that did not subscribe, whatever module version is used. Keeping an old version of the module to avoid subscription is useless.
Please refer here for information about the transition to a subscription-based model.