Features

• Display PrestaShop information inside Zendesk tickets: customer data, orders with status, carrier and parcel tracking codes, as well as customer addresses;
  

• Allows enabling Zendesk chat on PrestaShop front office:

• Compatible with PrestaShop login: if customer is logged in, customer information is passed to Zendesk;

• Web performance option: Zendesk chat JavaScript can be loaded only after the shop customer clicks on the Chat icon.

• Push native "Customer Service" PrestaShop feature to Zendesk:

• Push messages sent by shop customers via “Contact Us” or Order details from PrestaShop to Zendesk;

• If the message is linked to an order, a Zendesk placeholder will contain the order reference (to be used by automations).
  

• Create a new PrestaShop Admin page that displays "Customer Service" threads completed with Zendesk interactions:

• Zendesk messages are not stored in PrestaShop, they are displayed in real time from Zendesk API;

• This page allows you to answer or comment in the thread as if it were done in Zendesk.