Find PrestaShop information using Zendesk in Safari

The Safari browser has increased its security criteria. 

As a result, it is possible in some cases that order and customer information is not received on the Safari side. 

The space dedicated to your customer and order information within Zendesk then displays the following information: “Your PrestaShop Zendesk module is in version 1x. In order to benefit from the latest features, you need to upgrade your module to version 2.”

In order to display the information correctly, you need to change your Safari browser settings. 

Go to Safari > Settings > Privacy

Make sure that the 'Prevent cross-site tracking' box is unchecked. 

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Once this box is unchecked, the information will be available in Safari. 

If this doesn't work, please contact our support team: https://addons.prestashop.com/en/contact-us?id_product=23617

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