Error: "The request failed. Please ensure your configuration is correct and try again."

Error: "The request failed. Please ensure your configuration is correct and try again."

Your ZenDesk dashboard may indicate that the connection with PrestaShop has failed.

This problem is usually related to the site's TLS certificate. To restore the link between Zendesk and PrestaShop, replacing the store URL in the Zendesk Dashboard from  http://  to https://
as shown in the image:

If this action does not solve the problem, please contact our support service:

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