Error: "The request failed. Please ensure your configuration is correct and try again."
Your ZenDesk dashboard may indicate that the connection with PrestaShop has failed.
This problem is usually related to the site's TLS certificate. To restore the link between Zendesk and PrestaShop, replacing the store URL in the Zendesk Dashboard from http:// to https://
as shown in the image:
If this action does not solve the problem, please contact our support service:
Correct error 37 after product synchronisation
Error 37 may appear after the synchronisation of the products, in the tab "List of products with errors". This happens for several reasons. 1) The absence of a required characteristic in the product sheet 2) The update of the Shipping policies is ...
How to solve the "Please make sure you are using a JPG image first" error?
The configuration of the Administrative Mandate module may be blocked by an error message concerning the format of your site's logo. This happens when the logo used by your site is not in the correct format. The logo used is used by the module when ...
Configuration Payment Action: Sale, Authorize
In the following video you will find a tutorial of how the configuration works within the Paypal module for Prestashop. It talk about how works the Payment Action configuration in Sale and Authorize mode, why you could find the error 10609 and how ...
SSL and configuration issues
In this guide, we have added this article, since we have several clients with the problem of compatibility with the SSL certificate when installing their PayPal module in their environment. First of all, the customer must make sure to comply with all ...
The new PayPal Checkout (Germany) and PUI configuration
The new PayPal Checkout offer The PayPal Plus offer used by users of a PayPal Germany account has been discontinued in favour of the PayPal Checkout solution. Starting with version 5.7.0, the official PayPal module allows merchants to adapt to this ...