Error on payment page: "The value of a field does not conform to the expected format."

Error on payment page: "The value of a field does not conform to the expected format."

The error "the value of a field does not conform to the expected format" may be shown on the payment page during checkout.

This message prevents the customer from terminate the purchase with PayPal.

The error is reported when the value of a field does not conform to the expected format, and the problem is often related to the URL in use for the payment page.

Often, The URL does not conform in that it has a space between characters.
For example:

In general, One must avoid spaces in a URL.
The same URL can be rewritten in this way:

Making this change, will solve the problem.
To proceed, in the PrestaShop menu click on "Shop parameters", then on "Traffic & SEO."

Check the Friendly URLs associated with the payment steps.
For example, that of the "Orders" page.

If a space is present in this field, edit the corresponding page by writing the new URL in the "Rewritten URL" field.

It is necessary to check the URLs of all the languages you have in your Back Office.

Save the change and checkout process again.

    • Related Articles

    • 4X PayPal payment information

      4X Payment with PayPal - Introduction The PayPal module for PrestaShop allows buyers to pay for their orders in 4 instalments  (or 3 depending on the country) without any additional fees. This is currently possible in this country: Australia, France, ...
    • Configuration Payment Action: Sale, Authorize

      In the following video you will find a tutorial of how the configuration works within the Paypal module for Prestashop. It talk about how works the Payment Action configuration in Sale and Authorize mode, why you could find the error 10609 and how ...
    • Correct error 37 after product synchronisation

      Error 37 may appear after the synchronisation of the products, in the tab "List of products with errors".   This happens for several reasons. 1) The absence of a required characteristic in the product sheet 2) The update of the Shipping policies is ...
    • How to solve the "Please make sure you are using a JPG image first" error?

      The configuration of the Administrative Mandate module may be blocked by an error message concerning the format of your site's logo. This happens when the logo used by your site is not in the correct format. The logo used is used by the module when ...
    • Gift wrapping charges during PayPal payment

      If you want to add a gift wrapping option for your product and pay with PayPal, you will see in the payment tab that the subtotal price is different between Paypal and the PrestaShop cart. This is an incompatibility issue between PayPal and ...